Home Again is committed to protecting the personal information of everyone who shares their information with us in the course of our work. This Privacy Statement sets out how we collect, use and store your personal information, (this means any information that identifies or could identify you). We want our supporters and those that we support to have confidence in how we collect and process any personal information shared with us.

We ensure all data gathering and processing activities are carried out in compliance with legal requirements and with our organizational values and principles. The EU General Data Protection Regulation (GDPR), which aims to strengthen data protection for everyone in the EU, came into force as the new data protection framework on 25th May 2018 and introduced changes in relation to the way that organisations based in the EU, including Home Again, collect, store and use personal data. Home Again is, for the purpose of the GDPR, the data controller and can be contacted at the e-mail or postal addresses below. This policy will be reviewed by our Executive Team and Board regularly and updated.

Who We Are

Home Again is a charity providing residential care to young people. We are driven by the fundamental belief that every young person has a right to a safe and caring home. We provide residential and aftercare supports to young people to achieve our mission. We are a ‘data controller’ and we are responsible for and control the processing of your personal information in consultation with Tusla, our primary funder and referral point.


Home Again
1 Tempe Terrace
Rockfort Avenue Coliemore Road
Co. Dublin
A96 HX22

Telephone: 01-2854494
Home Again Charity No. CHY 5673
CRA Registered Charity No. 20008871
Company registration No. 25559


Contact details for Data protection officer:

Johnny O Rourke
Director of Operations

Address and Contact details as above


Your information –
What we collect, why and how we use it

The Personal Information we collect includes details such as your name, email address, postal address, telephone number and credit/debit card details. Home Again collects information from the public in a number of ways. For example, we ask for contact and other information when members of the public make donations or partner with the organisation in fundraising events. We use this information to keep you informed about other events which may be of interest to you, to help improve our services and to keep a record of our communications with you.

If you are a financial supporter and send us a donation by post or online, or make a regular contribution to Home Again through your bank account or credit card, we will ask for information that enables us to effectively administer your donation. This will generally include your name, contact information such as address, email or telephone number, your payment details and whether you wish Home Again to claim tax paid on your donation. We also ensure that, if you are setting up a regular donation to Home Again either through your bank account or giving by credit card, that you are 18 years or older by asking for, and keeping a record of, your year of birth.

What do we use your information for?

We use information for several purposes including:

  • Fundraising (LI)
  • Awareness-Raising
  • Advocacy and Campaigning
  • Supporting the delivery of services to customers
  • Financial procedures / Processing transactions
  • Property management
  • Marketing
  • Human resources and recruitment


Sensitive Personal Information

We will take extra precautions to safeguard any sensitive personal information we process or store on your behalf. We will treat this with the utmost of confidentiality and in accordance with this privacy policy. Data Protection legislation recognises that some categories of personal information are more sensitive. Sensitive personal information can include information on people’s health, race, ethnic origin, political opinions, sex life, sexual orientation or religious beliefs. We will only process this information to deal with your enquiry or for training and quality monitoring or evaluating the services we provide. We will not share your information with anybody without your express permission except in exceptional circumstances. Examples of this may include: self-harm, or threat to others or in situations of child protection issues such as physical abuse or exploitation.

How long do we store your information?

We believe that supporters of our mission never stop believing in the importance of providing safe and effective care to a young person requiring a placement, but we do stop using the personal information of these financial supporters after 6 years from the time of the last donation. We store financial records of donations for a period of 7 years, as required by Revenue for audit purposes. If a donor has requested to have their contact details removed before this date, this financial information is anonymised where possible.

Legal basis for using your information

We process all personal data lawfully, fairly and in a transparent manner. We take a personalised approach to communications and hearing from us. We adhere to the relevant GDPR articles in relation to processing your data. This is necessary and proportionate and carried out in the least intrusive way to achieve our desired goal of serving our stakeholders as efficiently and effectively as possible.

We will only use your personal information if:

  • We have asked you and have a record of your express and recent consent for us to do so;
  • We have a ‘Legitimate Interest’ to do so in order to support our charitable purposes. Our use will be fair and balanced and never unduly have an impact on your rights.
  • We have a contract with you that we can only fulfil by using your personal information, e.g. to send you an item that you have requested;
  • We have a legal obligation to obtain information about you, e.g. we are required by law to keep records of donations that we receive for 7 years according to Revenue.

We will not unduly prioritise our interests as a charity over your interests as an individual. We will always balance our interests with your rights. We will only use personal information in a way and for a purpose that you would reasonably expect. We promise to always be open and honest with you about your information and how it is used.

What this means:

We think you are content for us to keep and use your personal information for the lengths of time specified below. If you would not wish us to follow these general guidelines, please contact us and let us know.

We will contact you with information and updates about our services and about how your support is providing a caring and safe placement for a young person. We will also contact you about ways that you might like to get involved or support us further.

This may be by post, email, telephone or text message, according to your preferences. We will also continue to ask whether you are still happy to hear from us and in which ways.

Sharing your data

In order to make sure we are communicating, fundraising and campaigning in the most effective way possible, we work with fully vetted service providers which may include fundraising agencies and marketing agencies.

Home Again does not, and will never, share, sell or swap your information with other organisation for their own marketing purposes or commercial gain.

Legal disclosure

We comply with requests for the disclosure of personal information in line with data protection legislation and best practice. This could include requests from law enforcement, Revenue or tax agencies. In these circumstances, the request must be submitted in writing and in accordance with the relevant legal requirements.

Data sharing for Home Again external partners

We ensure all data gathering and processing activities are carried out in compliance with legal requirements and with our organisational values and principles. Home Again complies with the GDPR while also upholding our ongoing responsibilities in property management and service provision in line with relevant legislation as follows:

As part of service provision as data controller we may process and share data on a legal basis with the local authorities (county or city councils), An Garda Síochána, Health Service Executive, TUSLA, government departments (Department of Social Protection) or other relevant legislation.

Keeping your information safe

We take looking after your information very seriously. We have implemented appropriate physical, technical and organisational measures to protect the personal information we control both on and off-line to prevent improper access, use alteration, destruction and loss. Your information is encrypted and stored securely on a Home Again network, which are maintained and updated by our IT service provider. If this information needs to go to an external supplier, for example, to process a donation through our website, this information is encrypted, transmitted securely and stored within the EU/EEA. We have strict agreements/contracts in place with all external service providers to ensure the highest levels of security and safety.

Web Forms

We at Home Again guarantee our commitment to respecting and protecting your online privacy. This includes the personal information that you share with us via web forms on our website or our owned social media channels and online recruitment ads, e.g. if you respond to an ad on one of our social media channels, we will use the contact data you provide only to contact you about your specific area of interest or the particular event advertised.

Your Rights

You have rights over your personal data, and you are in control of how your information is used. These rights are not absolute, and some qualifications and restrictions do apply. In summary your rights are: The Right to withdraw consent; Right of access; Right to rectification; Right to be forgotten / erasure; Right to restrict processing; Right to object; Right to refuse automated decision making and/or profiling; Right to portability. You also have the right to seek compensation through the courts in the event that your data privacy rights have been infringed.

If you believe your privacy rights have been violated, you may file a complaint with us or with the Data Protection Commissioners Office.

Contact Details for the Office of the Data Protection Commission
Address: Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2 D02 RD28
Telephone: +353 57 8684800 / +353(0)761 104 800 / Lo Call No. 1890 252 231

Changes to your personal information or preferences:
From time to time we may contact you to ensure that the information you have provided us with remains accurate and up to date.

Should you wish to change your preferences you can do this any time:

By Post:

Home Again
1 Tempe Terrace
Rockfort Avenue Coliemore Road
Co. Dublin
A96 HX22

Telephone: 01-2854494